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Common queries answered
Frequently asked Questions
RockRabbit hasn’t missed a day manufacturing or shipping. But, situations with international customs, lockdowns, and shipping times have been erratic and unpredictable. We’ve been playing things by ear and will resume shipping by regions in 2021. Stay safe and rock on!
We strive to ship everything Next Business Day. If something needs to be machined special, we’ll always try and let you know.
You should receive an auto email with your tracking info. If you don’t see it, sometimes it gets stuck in your spam folder. If you still don’t see it, drop us a line and we’ll email it to you.
We happily give full refunds for any reason whatsoever, even if it’s been mounted. So long as it’s not been drilled, altered, mutilated, etc.
We’ve shipped to over 35 countries so far, so we probably already have. If you have any special concerns, just ask and we’ll work with you!